LEGAL DISCLAIMER: These salon policies constitute a binding agreement between you (“Client”) and Element Nail Bar, LLC (“Salon”). By booking an appointment, receiving any service, or merely being present on our premises, YOU AUTOMATICALLY ACCEPT AND AGREE TO ALL POLICIES SET FORTH HEREIN. These policies are provided for informational purposes only and do not constitute legal advice; consult independent counsel for any legal questions.
Our goal is to deliver a seamless, luxury experience while protecting the health, safety, and legal rights of our clients, staff, and business.
It is essential to understand our salon policy to ensure a smooth and enjoyable experience at our establishment.
Book online at http://nailsalonphoenix.com/book-now/, call 602‑607‑5686, or walk in. Appointments receive priority scheduling. For parties of three (3) or more, or services exceeding $150, a 50% non‑refundable deposit is required. By providing a payment method, you authorize the Salon to charge applicable fees per these policies.
Please arrive five (5) minutes before your scheduled start time. A ten (10)‑minute grace period is offered. Clients arriving more than 10 minutes late may have services shortened, modified, or rescheduled at our discretion and may be responsible for a late‑cancellation fee (see Policy 4).
Individual appointments: provide twelve (12) hours’ notice to avoid a fee equal to 50% of the scheduled service value. Groups of three (3) or more: provide forty‑eight (48) hours’ notice. ‘No‑shows’ will be charged 100% of the scheduled value. All fees must be satisfied before further bookings.
You must disclose all medical conditions, allergies, infections, or injuries—including but not limited to diabetes, fungal infections, skin disorders, pregnancy, and known allergies to nail products—prior to any service. We reserve the right to refuse or discontinue service if we believe a condition could pose a risk to you, our staff, or other guests. You further acknowledge the inherent risk of exposure to communicable diseases (including COVID‑19) in any public place and voluntarily assume all such risks.
Nail colors, finishes, and longevity may vary by individual. Follow all aftercare instructions provided. Our 7‑Day Refinement Guarantee (see Policy 7) applies only if aftercare instructions were followed and no at‑home removal or heavy‑duty activity occurred.
If gel, dip powder, or Gel‑X service lifts or chips within seven (7) days, email a photo to [email protected] within that period. We will schedule a complimentary repair of the affected nail(s) in the original color/design. This remedy is your sole and exclusive remedy for service-related issues.
All services, products, and gift cards are FINAL SALE. Issues arising after your appointment will be resolved solely under Policy 7.
We exceed Arizona State Board standards by using hospital‑grade autoclaves, EPA‑registered disinfectants, disposable pedicure liners, and single‑use files and buffers. Tools are sealed in sterilization pouches until presented to the client.
To preserve a tranquil atmosphere, children under 12 are not permitted unless receiving a service and able to sit quietly throughout. Unaccompanied minors are not accepted.
You are responsible for safeguarding your personal items. The Salon disclaims liability for loss, theft, or damage to personal property.
Clients causing damage, whether negligent or intentional, will be held liable for full repair or replacement costs.
We reserve the right to refuse, discontinue, or modify a service for any reason, including abusive behavior, intoxication, non‑compliance with policies, or safety concerns.
Complimentary beer or wine may be offered to guests aged 21+ with valid ID. Service is limited to two (2) drinks per guest. By accepting alcohol, you assume all associated risks and agree to arrange safe transportation. The Salon reserves the right to refuse alcohol service at any time.
– The Salon is not responsible for, and will not honor, any gift card purportedly purchased online, through social media, auction sites, or any source other than the methods listed in 16.1. Any such card will be deemed invalid
– Gift cards expire, after 12 months since the day of purchased. They are treated as cash and are non‑refundable. Lost or stolen cards cannot be replaced. Possession of the physical is required for redemption.
We accept cash, Visa, Mastercard, American Express, Discover, and Apple Pay. Prices, promotions, and services are subject to change without notice and cannot be combined. Taxes will be applied where required by law.
We utilize PCI‑DSS compliant payment processors and SSL encryption to safeguard personal data. Your data is used exclusively for booking, confirmations, and legally required communications. We do not sell or share personal data with third parties. Clients may opt out of marketing communications at any time.
19.1 Operational Recording (Notice). For safety, training, quality assurance, and security, the Salon records photo, audio, and video in common and service areas, which may include your face, voice, and service process. No recording occurs in private areas (e.g., restrooms). By entering and remaining on the premises, you acknowledge this operational recording.
19.2 Marketing Publication — Default Consent with Verbal Opt-Out. The Salon may capture and publish content from your visit (including face and/or voice) for marketing (e.g., TikTok, Instagram, YouTube, websites, advertisements) unless you tell us “No Media.” If you prefer not to be recorded or published, inform any staff member at any time; we will mark your profile No Media and stop/avoid capture and publication.
19.3 Minors. For guests under 18, a parent or legal guardian must provide verbal consent for any marketing publication that may include the minor’s face or voice. Without guardian verbal consent, the Salon will not publish identifying content of a minor; non-identifying documentation (hands/feet/nails) may be captured for internal purposes.
19.4 Non-Identifying Alternatives. If you say No Media, the Salon may continue internal documentation using non-identifying angles (hands/feet/nails only) for quality and training; such content will not be published if it could reasonably identify you.
19.5 Preference Changes & Removal Requests. You may change your preference for future visits at any time or request removal of specific posts under the Salon’s direct control by emailing [email protected] with your name, visit date, and a link/screenshot of the post. The Salon will use commercially reasonable efforts to remove content it controls; previously distributed materials or third-party reposts may be outside our control.
19.6 Client Recording Boundaries. To protect privacy, clients may not record other guests or staff without that person’s consent. The Salon may require unpermitted recording to stop or ask the recording party to leave.
19.7 Creators and Third Parties. Influencers, contractors, or other third parties filming on premises must comply with these Policies and may be required to sign separate filming rules.
19.8 No Recording in Private Areas. Recording is prohibited in private areas and anywhere a reasonable expectation of privacy exists.
Qualified service animals are welcome in accordance with ADA regulations. Clients requiring accommodation should notify the Salon when booking so we can ensure a safe, comfortable experience.
The Salon is not liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, or utility outages.
If any provision herein is found unenforceable, the remaining provisions shall remain in full force and effect.
These policies are governed by the laws of the State of Arizona. Any legal action shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona.
Any dispute or claim arising out of these policies or services shall be resolved by binding individual arbitration administered by the American Arbitration Association in accordance with its Consumer Arbitration Rules. Hearings may be conducted virtually to reduce costs. Each party shall bear its own arbitration fees and costs. BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS‑ACTION OR REPRESENTATIVE PROCEEDING.
The Salon may modify these policies at any time. Updated versions will be posted on our website and become effective upon posting. Continued use of services constitutes acceptance of the modified terms.
Element Nail Bar | 6022 N 16th St, Phoenix, AZ 85016 | 602‑607‑5686 | [email protected]
Book online: http://nailsalonphoenix.com/book-now/
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